Is Your Business A Pushbike? Here’s How To Become An Aston Martin …

A couple of weeks ago I wanted to prove a point at one of my seminars so I jumped onto Google and typed the words ‘Advice Business Growth’ and was astonished at the number of results I got. In 0.48 seconds Google told me there were 330 Million (yes you are reading correctly) page articles [Continue Reading…]

Is Your Reputation What You Want On Google?

In the good old days when Google and Facebook was not invented your reputation was based on what people thought of your business and who they told. Who they told was based on who their friends or colleagues were. If they were popular they might have a bigger circle, but in the whole scheme of [Continue Reading…]

What has Traffic Control Got to do With My Business? More Than You Might Think!


Inefficiencies drive me nuts. We have a rule in our office. If it is inefficient we change it. Immediately. Inefficiencies mean more cost and wasted energy – to us and ultimately to the end customer. The problem is that sometimes it is staring us in the face, but we either ignore it or refuse to [Continue Reading…]

Will You be Saying – ‘Yes! We had a Great Strategy!’ Or ‘Crap We Messed That One Up!’

As a business growth strategist it is not unusual for me to see excited businesses jumping up and down about an opportunity or new direction it is about to undertake. They may have undertaken a SWOT (Strengths Weaknesses Opportunities & Threats) analysis where management and team have come up with a great idea and everyone [Continue Reading…]

We Know We Shouldn’t Do This Yet We Still Do!

Earlier this week I was visited by auncle of mine from Melbourne. He is a highly successful businessman and runs a large business in Fiji and Melbourne. We began discussing business over coffee. Generally, I get asked the question what makes a successful business and the traits of successful entrepreneurs but my uncle asked me [Continue Reading…]

Just Listen To Me. Fix It & Make Me Feel Special! Ignore At Your Peril!


The last couple of months have been very frustrating. We are partners with MYOB and over the last 4 years have paid them a significant amount of money. As partners we were supposed to get support, help and have an account manager who keeps in touch with us. This never actually happened. However, as we [Continue Reading…]

We are not insolvent! ….. Are You Sure?

Sometimes when I talk to clients about insolvency it is a bit like talking about death. They just don’t want to do it or believe it. Last month a client of mine was put into liquidation. The difficulticies started about a year ago and I started to advise the company about 8 months ago. My [Continue Reading…]

Customer Service – How Getting it Wrong Can Cost You Thousands of Dollars!

We all know that customer service is not just important, but probably the cornerstone of a business. Everyone knows that bad customer service will cost you lost customers, but what really is the cost? And why is that Australian Businesses still don’t get it? Even if you have a great product, bad customer service will [Continue Reading…]

Lack of Cashflow?– Prepare for a Heart Attack!


When I discuss cashflow issues, losses and profits with many of my clients I usually try to put things into perspective. You see, if a business makes losses it can continue to do so for a number of years. A business can be profitable and still run out of money – and that is a [Continue Reading…]

There Is No Excuse – You Can’t Lose Receipts Now!


We are great fans of Xero. As a pioneer, which has revolutionised the bookkeeping industry, it is always evolving – sometimes too quickly. MYOB and Quickbooks which were slow to catch on have since tried to copy Xero. They still have a way to go but in the meantime our recommendation is Xero. There is [Continue Reading…]